Change Keyboard Language

There are two places to change the keyboard language: the login screen and within your account. Login Screen Select the time Select the keyboard icon Select the keyboard you want to use Within your account Here are the current steps | Chromebook Help

Finding Chromebook model

How to find your Chromebook model: Find the serial number/service tag for your Chromebook Navigate to the Dell support website Enter the serial number/service tag The model will be listed on the page Dell Chromebook Model 3100 does not have an HDMI port

Change Language Settings

Watch these two quick videos for troubleshooting software language settings on your Chromebook. You can scroll past each video for step-by-step troubleshooting tips. Video | Change language on your Chromebook Changing the language setting on your Chromebook: Check the language settings of the Chromebook: In the bottom right corner click on the time In the top right [...]

Change Your Password

Changing Your Password If you know your password and want to change it to a new one you can use MyPassword Contact your teacher or school to have your password changed Password Criteria for Elementary Students Passwords must be a minimum of 8 characters in length Security maintains a history of each user’s most recent [...]

Check the Charger

Here is a quick video on checking your charger. Below the video you will find step-by-step instructions. Video | Check the charger   Do not use the charger if the cable appears damaged or the brick feels hot! This is a hardware issue. Make sure the power cable from the wall is firmly plugged into [...]

Clear Browsing Data

When visiting websites, your browser caches information and adds cookies. Some of these caches & cookies may affect the performance of your Chromebook (slow to load pages, change your search website, pop-ups). You can watch this quick video below or scroll past the video to see step-by-step instructions on how to clear your browser data. [...]

Connecting a Chromebook to a Projector, Monitor, or Television

Curious or wondering how to hook up a data projector, monitor or TV to your Chromebook? We break it all down for you so that you will be a pro. Watch the video for an overview on how to connect your Chromebook and scroll past it to get detailed information on the following: The Ports [...]

Connecting a wired, wireless or Bluetooth headset

Video | Connecting a wired, wireless or Bluetooth headset Wired Headset Plug the headset cable into the side of the Chromebook Select the Time Select the Arrow beside the volume control Under Output, make sure your Headphone is selected Under Input, make sure the Mic jack is selected Make sure the Microphone is not muted [...]

Delete Files Stored On The Chromebook

Video | Delete files stored on the Chromebook In the bottom left corner of your screen, select the Launcher (Circle) and click on the Up Arrow. Open Files. Select the file or folder you want to delete. Note: You can delete files in the Downloads folder, but deleting a file from your Downloads folder is [...]

Discharge the Chromebook

Video | Discharge the Battery   Important: Do not attempt to disassemble your Chromebook. This action may void the Chromebook warranty. Discharge battery Remove the power supply (cord) from the Chromebook and leave the screen up overnight. In the morning: close the screen, plug in the power supply, then open the screen (do not press [...]

Enable Google Play Store

In the bottom right of the screen, click the clock Select the Settings icon (looks like a gear) Scroll down to the Apps section In the Google Play Store section, next to Install apps and games from Google Play on your Chromebook, select Turn on. If you don’t see this option, your Chromebook doesn’t work [...]

Google Meet - Allow you camera and mic to be used in Chrome

Allow your Camera and Microphone to be used in the Chrome Browser Video | Allow your camera and microphone to be used Links Use your Camera and Microphone | Google Support Site

Google Meet - Check your camera settings

Video | Check your Camera Settings Step-by-step Select the three dots in the bottom right corner of Google Meet (you might need to hover your cursor near the bottom of the window) Select Settings Under the Camera tab, check to see that the Integrated Webcam is selected (if you are using an external webcam, please [...]

Google Meet - Check Your Microphone Setting

Video | Check your Microphone Settings Step-by-step Select the three dots in the bottom right corner of Google Meet (you might need to hover your cursor near the bottom of the window) Select Settings Under the Audio tab, check to see what Microphone is selected. If you have recently connected a Bluetooth device, your Chromebook [...]

Google Meet - Check Your Speaker Settings

Here is a quick video on how you can check your camera, microphone and speaker settings in a Google Meet. You will find step-by-step instructions below the video. Video | Check your Camera, Microphone and Speaker Settings Step-by-step instructions: Select the three dots in the bottom right corner of Google Meet (you might need to [...]

Google Meet - Optimize Google Meet for Slow Internet

Optimize your Internet connection Ask that other household members not to use the Internet when you are using Google Meet Turn off all streaming services like music and TV shows Review Wi-Fi Problems Optimize your camera If your Internet connection is very slow, then you should turn off your camera using the Camera icon If [...]

Join Google Meets with a Phone

Using the Dial In feature with a US Phone Number may show up on your phone bill. Instead, we recommend the steps listed below. If you are experiencing slow Internet or other issues with Google Meets, try connecting to the meeting with a telephone. This option greatly improves audio quality if you have slower or [...]

Manage Your Extensions

Video | Manage your extensions Step-by-step On your computer, open Chrome. At the top right, click More and then Settings. Click extensions and Remove any non-school extensions (themes, games, emulators, VPNs, Ad Blockers, etc.) Turn off all other extensions (Note: If the extension cannot be turned off, it is being managed by the WRDSB) Clear Browser Data Reset your [...]

Printing from a Chromebook - USB Printer

Printing from a Chromebook using a USB printer Please note that not all printers are compatible with Chromebooks. You may be able to plug your printer in directly to the Chromebook using the USB cable supplied with your printer. If your printer is supported, an onscreen notification will appear on your Chromebook. Follow the onscreen [...]

Printing from a Chromebook - Wi-Fi or network printer

Printing from a Chromebook using a Wi-Fi or networked printer at home Please note that not all printers are compatible with Chromebooks. Follow the tutorials below to set up your Wi-Fi or networked printer on your Chromebook. Set up your printer | Chromebook Simulator Print a test page | Chromebook Simulator Fix problems setting up [...]

Remove an Account

Any information you have downloaded to the Chromebook will be erased. However, your Google Drive will not be changed. Video | Remove an Account Step-by-step If you haven’t already, sign out of your Chromebook. At the bottom right, select the time. Select Sign Out. On the Chromebook sign-in screen, select the account you want to remove. To [...]

Reset your Browser Settings

Video | Reset your Browser Settings Step-by-step On your computer, open Chrome. At the top right, click More and then Settings. At the bottom, click Advanced. Under Reset Settings, click Restore settings to their original defaults and then Reset Settings. If you removed unwanted programs or reset your browser settings, you might need to turn [...]

Reset Your Chromebook Hardware

Video | Step-by-step resetting your Chromebook Step-by-step Plug in your Chromebook charger. If your Chromebook is on, turn off your Chromebook by holding the Power button for 5 seconds. Press and hold Refresh button and tap once on the Power button. Release the Refresh button when the Chromebook turns on. If the Chromebook doesn’t turn [...]

Restart your Home Modem and Router

The following steps should only be taken by students after parent or guardian consent Video | Reset Modem and Router Restart your Home Modem and Router Unplug your router/modem for 10 seconds. Plugin your router/modem. Attempt to connect to your wireless network after 5 minutes. Contact your Internet Service Provider if all your devices are [...]

Save Your Files to the Chromebook (for offline use)

You have the ability to work on files when you are offline. You will need access to Wi-Fi to save your files to the Chromebook. Watch the video for tips on how to save a file to your Chromebook so that you can access these files when not connected to Wi-Fi. You can scroll past [...]

Saving Your Files to a USB Flash Drive (for offline use)

You have the ability to work on files when you are offline (no Wi-Fi). Watch the video for tips on how to save a file to a USB Drive so that you can access your files when not connected to Wi-Fi. You can scroll past the video for step-by-step instructions. Video | Save A File to [...]

Set Your Search Engine to Google

Video | Set search engine to Google   In Chrome, click on the 3 Vertical Dots in the top right corner Click on Settings Select Google.ca as your Search engine used in the Address Bar Click on the arrow beside Manage search engines Remove any search engines you don’t want by clicking on the three dots [...]

Sign in as a Guest

Video | Sign is as a guest If you haven’t already, sign out of your Chromebook (at the bottom right, select the time). Select Sign Out. At the bottom of the screen, select Browse as Guest.

Troubleshoot Trackpad

Video | Calibrate Chromebook Trackpad / Touchpad   Note: A Trackpad can also be called a Touchpad. Make sure there is no dust or dirt on the touchpad. Press the Esc key several times. Drumroll your fingers on the touchpad for ten seconds (see the video below) Perform a hard reset of the Chromebook If you have more than one [...]

Transfer Google Account Data

We will disable your account once you graduate or transfer. While we maintain records, we recommend you backup your data before your last day as a WRDSB student. If you miss this deadline, please contact your school to have your account temporarily reactivated If you are graduating or transferring to another school board, then you [...]

Identifying Your ChromeOS Version and Updating Your Device

Video | Update your Chromebook Turn on your Chromebook. Connect your Chromebook to Wi-Fi. At the bottom right, select the time. Select Settings. At the bottom of the left panel, select About Chrome OS. Under Google Chrome OS, you will find which version of the Chrome Operating System (OS) your Chromebook uses. Select Check for [...]

Use an External Keyboard

If you have a USB, Wireless, or Bluetooth keyboard, you can use that in place of your keyboard on your Chromebook. Connecting your keyboard to the Chromebook USB Keyboard – plug keyboard directly into USB slot on the side of the Chromebook Wireless Keyboard – follow your manufacturer’s instructions Bluetooth Keyboard | Chromebook Help

Use An External Mouse

Video | Use an external USB mouse If you have a USB, Wireless, or Bluetooth mouse, you can use that in place of your trackpad on your Chromebook. Connecting your mouse to the Chromebook USB Mouse – plug mouse directly into USB slot on the side of the Chromebook Wireless Mouse – follow your manufacturer’s [...]

Use a second device to join Google Meets

Using a second device to join Google Meets is a good idea if you are: Joining a large meeting You are presenting You have slow Internet or your device normally slows down For a second device, you could use a Smart Phone or another device with the Chrome Browser. If you are presenting, you can [...]

Additional Support Required

Unfortunately, it is likely your device is experiencing an issue that can’t be resolved by you. I am a Student or Parent Contact your classroom or remote Teacher. I am Support Staff or a Teacher Elementray Support Staff or Teachers may log an ITServiceDesk ticket Secondary Support Staff or Teachers may contact their In-School Technician [...]