- Chromebook is frozen
- Chromebook is slow
- Trackpad issues
- Keyboard issues
- @ symbol not working
- Headphone jack plugged
- No sound
- Printing
Accidents Happen. We get it. Liquid was spilled on the keyboard and now the keys are sticky or not working, a key was popped off accidentally, something got stuck in the headphone jack. Have a look at the solutions below to see if any of the tips can get you back up and using your Chromebook.
My Chromebook is freezing or frozen
My Chromebook is slow
- Limit the number of tabs open in Google Chrome
- Manage your Extensions
- Update your Chromebook
- Remove all accounts from your Chromebook
- Clear Browser Data
- Reset your Chromebook Hardware
My trackpad stopped working or my mouse pointer keeps disappearing or is jumping around
- Troubleshoot your trackpad
- Manage your extensions
- Clear browsing data
- Use an external mouse
- Update your Chromebook
- Reset your Chromebook hardware
- Additional support required
Keys are missing from my keyboard / Some of my keys or spacebar are not working
I can’t use the “@” and other symbols
I can’t plug in my headphones to the headphone jack
- Do not attempt to remove debris from the headphone jack
- Use bluetooth headphones | Chromebook Help
- Additional support required
No sound is coming out of the speakers or headphones
- Check if the speakers muted, or is the volume very low (volume may be controlled by the Chromebook or by the website being used (i.e. YouTube)).
- How do I connect a wired, wireless or Bluetooth headset?
- Check if anything plugged into the headphone jack, or is there a bluetooth audio device connected?
- Additional support required
Adding a printer to your Chromebook
- Connect a USB printer to your Chromebook
- Connect a Wi-Fi or networked printer to your Chromebook
Please note that not all printers are compatible with Chromebooks. Visit your printer manufacturer’s website for information on compatibility with Chromebooks.
