- My Chromebook is hot or smells like burning plastic
- My Chromebook will not turn on
- My Chromebook is not charging
- My Chromebook only works when plugged in
Accidents Happen. We get it. You accidentally picked up your Chromebook while it was still plugged into an outlet and the power supply cord got damaged. Let your teacher know that your power supply is broken. We will try and get a replacement for you. If the Chromebook was damaged, please let an adult know and have them follow the tips below.
Charging devices, like smartphones, off your Chromebook’s USB port may cause battery issues.
Watch this quick video for an overview on how to fix battery issues or scroll past the video for step-by-step instructions on how to troubleshoot your battery issues.
Video | Fix battery issues on your Chromebook
The Hard Reset (how to reset your Chromebook hardware) instructions in this video do not work with our Dell Chromebooks. Please see the correct instructions below.
My Chromebook is hot or smells like burning plastic
- Unplug the Chromebook charger
- Turn it off
- Move Chromebook to a clear location, such as a table
- Additional support required
