Check out Wireless Support website (WiFi Docs) for troubleshooting issues with the School’s Wireless Network.
Issues at Home:
- Can’t connect to Wi-Fi at Home
- Webpages not loading at Home
- Webpages loading slowly at Home
- How do I change what websites are filtered on my Home internet network?
- Working with Offline Files (no Wi-Fi)
Issues at School:
- Can’t join WRDSB Secure or WRDSB Staff and Students at School
- Can’t join the WRDSB Signup network at School
- Chrome not working at School (pop-ups, slow, search not working)
Watch this quick video for an overview on how you may be able to resolve your Wi-Fi issues at home or scroll past the video for step-by-step troubleshooting tips listed below.
Video | Fix Wi-Fi Connectivity issues on your Chromebook
The “Restart your home modem and router” step should only be taken by students after parent or guardian consent.
Can’t connect to Wi-Fi at Home
- Verify another device is working on the Wireless network
- Restart Chromebook
- Remove extensions
- Clear browsing data
- Restart your home modem and router
- Fix Wireless Network | Chromebook Help
- Hardware reset
- Additional support required
Can’t join WRDSB Secure or WRDSB Staff and Students at School
- Remove extensions
- Remove all accounts from the Chromebook
- Sign-in again, the Chromebook should automatically join WRDSB Secure or WRDSB Staff and Students after a few minutes
- Wireless Support website (WiFi Docs)
Can’t join the WRDSB Signup network at School
Webpages not loading at Home
- Verify another device is working on the Wireless network
- Restart Chromebook
- Remove extensions
- Clear browsing data
- Restart your home modem and router
- Fix Wireless Network | Chromebook Help
- Reset your Chromebook hardware
- Additional support required
Webpages loading slowly at Home
- Verify another device is working on the Wireless network
- Reset your Chromebook hardware
- Remove extensions
- Clear browsing data
- Delete files stored on Chromebook
- Remove unused Chromebook user accounts
- Keep the number of open Chrome tabs to a minimum
- Restart your home modem and router
- Speed test | Google – Click on Run Speed Test
- Fix Wireless Network | Chromebook Help
- Additional support required
How do I change what websites are filtered on my Home internet network?
- Please contact your internet service provider for more information on the options available to you.
- More information about Internet Filtering.
