Hardware Issues

Chromebook is frozen Chromebook is slow Trackpad issues Keyboard issues @ symbol not working Headphone jack plugged No sound Printing Accidents Happen. We get it. Liquid was spilled on the keyboard and now the keys are sticky or not working, a key was popped off accidentally, something got stuck in the headphone jack. Have a [...]

Power Issues

My Chromebook is hot or smells like burning plastic My Chromebook will not turn on My Chromebook is not charging My Chromebook only works when plugged in Accidents Happen. We get it. You accidentally picked up your Chromebook while it was still plugged into an outlet and the power supply cord got damaged. Let your [...]

Display Issues

  Accidents Happen. We get it. You stepped or sat on your Chromebook, your little brother/sister threw your Chromebook down the stairs, the Chromebook was accidentally dropped, something heavy was put on your Chromebook and now there are bright spots on the screen. Have a look at the solutions below to see if any of [...]

Wi-Fi Issues

Check out Wireless Support website (WiFi Docs) for troubleshooting issues with the School’s Wireless Network. Issues at Home: Can’t connect to Wi-Fi at Home Webpages not loading at Home Webpages loading slowly at Home How do I change what websites are filtered on my Home internet network? Working with Offline Files (no Wi-Fi) Issues at [...]

Password Issues

I Forgot my Password I want to change my current password Do I need to ever change my password? I am a new student to the WRDSB I am typing the right password, but it is not working I am signed in to Google but I can’t sign into Google Classroom I am logged in [...]

Software Issues

Software Issues If you are having software issues with your Chromebook, then you have come to the right place. Google Meet Step-by-step Advanced Troubleshooting Google Chrome Google Chrome is Slow Google Search not working Unwanted Pop-ups Extensions not loading Google Drive PDFs or other files will not open Google Docs Words I Type are Replaced [...]