All efforts are made to ensure these instructions and resolutions will work on personal devices, however all devices are different, success may vary.

Download certificates

1. Connect to the WRDSB Wireless network (not WRDSB Signup or WRDSB Secure)

   You must be at a WRDSB site, on a WRDSB network to complete the enrollment to WRDSB Secure

   If you are unsure how to connect to a wireless network on a Chromebook, please view this Connect your Chromebook to Wi-Fi article from Google

2. Navigate to https://intelligo.wrdsb.ca/join/

   Do not forget the slash at the end of this address, it will not work without it

3. Enter your WRDSB Email Address, Username and Password
4. Click Sign In
5. Under the Platform drop down, select the link Click here – ChromeBook Only – Step 1
   • If the download does not start automatically, right click on the link and select Save link as
   • This will download the Root Certificate file (IntelliGO_Root_CA.crt) to the Chromebook
     
   • In some cases you may receive a message saying Insecure download blocked
     1. Click on the message
     2. Select Keep
     3. And then on the Confirm download pop-up, select Keep anyway
        
6. Return to the web browser window
7. Click the Download Certificate button
   • This will download your Personal Certificate file (.p12) to the Chromebook
     
8. Both the Personal Certificate and Root Certificate files will now be in the Chromebook’s Downloads folder (or the location you specified)

Import certificates

1. Return to the web browser window
2. Navigate to chrome://settings
   1. Under the Privacy and security heading, Select Security
   2. Scroll down to the Advanced header and select Manage certificates

Import Personal Certificate

1. Ensure the Your certificates heading is selected
2. Click the Import and Bind button
   
3. From the Downloads folder, select the Personal Certificate file (ending in .p12), then select Open
4. When asked for a password, enter n5AoW85D7A , then OK

Import Root certificate

1. Select the Authorities heading
2. Click the Import button
3. From the Downloads folder, select the Root Certificate file (IntelliGO_Root_CA.crt), then select Open
4. A Certificate Authority window will open
   1. Check the boxes for all trust settings, then click OK
      

Connect to WRDSB Secure network

1. Connect to the network WRDSB Secure
2. A Join Wi-Fi network window will open, verify the following settings
   • EAP method: EAP-TLS
   • Server CA certificate: WRDSB-IntelliGO
   • User certificate: WRDSB-IntelliGO [<PAL username>]
   • Identity: <PAL username>
   • DO NOT enter a password
   • Check the box beside Save identity and password
3. Click Connect
4. The Chromebook is now connected to the WRDSB Secure network. Verify internet connectivity is functioning by navigating to a webpage within the browser

If you experience issues with internet connectivity, please visit tech.wrdsb.ca/chromebooks

Removing certificates

If you would like to remove the Certificates for WRDSB Secure from your device, follow the steps below

1. Open the web browser
2. Navigate to chrome://settings
3. Under the Privacy and security heading, Select Security
4. Scroll down to the Advanced header and select Manage certificates
5. Remove personal certificate
   1. Select the Your certificates heading
   2. Select the down arrow beside org-WRDSB
   3. Select the more button (3 vertical dots) beside the certificate with your Username
   4. Select Delete
6. Remove Authority certificate
   1. Select the Authorities heading
   2. Select the down arrow beside org-WRDSB
   3. Select the more button (3 vertical dots) beside the certificate labelled WRDSB-IntelliGO
   4. Select Delete
      
7. Once the certificates are removed, the device will be disconnected from the WRDSB Secure network
   1. Choose another network, or reinstall the certificates to access the internet