Frequently Asked Questions Regarding Device Security Warnings.
My Device gives me security warnings about the IntelliGO App! What does this mean?
- Your device is warning you that Administrator access is required to install the IntelliGO App and install the certificates.
- It is also notifying you that you will install and trust the root certificate called ‘WRDSB-IntelliGO’.
Why does the IntelliGO App require administrator privileges?
- In order to install and configure the certificates and configure auto-login to the network, the App needs administrator privileges.
- If you are not comfortable with this, connect and use the WRDSB Signup network instead.
Does the WRDSB collect personal data and/or list the Apps on my phone?
- No. The policy of WRDSB is to use the IntelliGO App for provisioning the user and root certificates only.
- The WRDSB does NOT collect any personal data from BYOD devices.
Can the WRDSB track my Internet usage?
- Yes. As we have on all of our networks for many years, the WRDSB logs website usage for users.
- We only log connections. We do not (and cannot) capture any data, personal or otherwise.
Can the WRDSB manage my phone and/or its Apps?
- No. The WRDSB is not using any features of Mobile Device Management (MDM) for BYOD users/devices.
- Your phone is warning you of the capability and the IntelliGO App’s requirements for installation.
Can the WRDSB wipe my device, lock or track location of my device?
- No. The WRDSB is only using the IntelliGO product for certificate-based authentication through the 802.1x protocol.
- We cannot wipe, lock or track location of user’s devices.
Can the WRDSB change its policy and collect information or manage my device at a later date?
- No. The IntelliGO App policy is applied at installation. It cannot be changed after installation.
- Our configuration provides network authentication only.
- All other MDM features are disabled by WRDSB Security administrators.
- We are concerned with authorized user authentication to our networks and providing appropriate access to Internet resources.
I still don’t believe you! What should I do?
- That’s OK. Just use the WRDSB Signup network and login manually if you do not want to trust the App on your personal devices.
- Or, you can totally opt out and not use our networks at any time.
Can I remove the IntelliGO App and certificate at any time?
- Of course, just refer to the instructions for each device in the main menu bar.
Which SSID is the most secure?
- WRDSB Secure – fully encrypted end to end.
Responsible Use Procedure – RUP
- By using any of WRDSB’s networks, users agree to follow the WRDSB’s Responsible Use Procedure (RUP).
- Click the link above to review the RUP.