Frequently Asked Questions Regarding Personal Privacy on WRDSB’s Networks.

Does the WRDSB collect personal data from my phone or device?

  • No. The policy of WRDSB is to use the IntelliGO App for provisioning the user and root certificates only.
  • The WRDSB does NOT and cannot collect any personal data from BYOD devices.

Can the WRDSB track my Internet usage?

  • Yes. As we have on all of our networks for many years, the WRDSB logs website usage for users.
  • We only log connections. We do not (and cannot) capture any data, personal or otherwise.

Can the WRDSB manage my phone and/or its Apps?

  • No. The WRDSB has not installed any features of Mobile Device Management (MDM) for BYOD users/devices.
  • Your phone is warning you of the capability and the IntelliGO App’s requirements for installation.
  • WRDSB has no interest in data on your device. We are using authentication as a means to authorize usage of Internet resources only.

Can the WRDSB wipe my device, lock or track location of my device?

  • No. The WRDSB is only using the IntelliGO product for certificate-based authentication through the 802.1x protocol.
  • We cannot wipe, lock or track location of user’s devices.
  • The IntelliGO Suite of products have those capabilities, however WRDSB has no directive to implement or use them.

Can the WRDSB change its policy and collect information or manage my device at a later date?

  • No. The IntelliGO App policy is applied at installation. It cannot be changed after installation.
  • Our configuration provides network authentication only through certificates.
  • All other MDM features are not installed or disabled by WRDSB Security administrators.
  • We are concerned with authorized user authentication to our networks and providing appropriate access to Internet resources.

If WRDSB is not using any MDM features, why do we need the IntelliGO App?

  • Deployment – WRDSB needs to deploy certificates to over 20,000 iPads and Chromebooks. The IntelliGO App does this massive job for us.
  • Ease of Use – The IntelliGO App makes it as easy as possible for end users to configure their devices.
  • The manual process for certificate installation is long and painful on most devices. The App is used to make the install easy.
  • Deploying certificates to devices requires administrator access, so we need to use an app with these capabilities.

I still don’t believe you! What should I do?

  • That’s OK. Just use the WRDSB Signup network and login manually if you do not want to trust the App on your personal devices.
  • You can try removing the App after successfully registering. Some devices will keep the certificates and still authenticate to WRDSB Secure, but this is not guaranteed to work.
  • Or, you can totally opt out and not use our networks at any time.

My Device gives me security warnings about the IntelliGO App! What does this mean?

  • Your device is warning you that Administrator access is required to install the IntelliGO App and install the certificates.
  • These are stock warnings from your device’s manufacturer.
  • It is also notifying you that you will install and trust the root certificate called ‘WRDSB-IntelliGO’.

Why does the IntelliGO App require administrator privileges?

  • In order to install and configure the certificates and configure auto-login to the network, the App needs administrator privileges.
  • If you are not comfortable with this, connect and use the WRDSB Signup network instead.

Can I remove the IntelliGO App and certificate at any time?

  • Of course, just refer to the instructions for each device in the main menu bar.

Which SSID is the most secure?

  • WRDSB Secure – fully encrypted end to end.

Responsible Use Procedure – RUP

  • By using any of WRDSB’s networks, users agree to follow the WRDSB’s Responsible Use Procedure (RUP).
  • Click the link above to review the RUP.