Chromebook

My school Chromebook won’t connect to WRDSB Secure
  1. Please see the post from July 7, 2022 about access to WRDSB Secure on Chromebooks
My School Chromebook won’t connect to WRDSB Staff and Students
  1. Connect to WRDSB Wireless
  2. Sign out and remove your user account
  3. Reboot Chromebook
  4. Add user, and sign in again

Wait 30-60 seconds, Wi-Fi will connect to WRDSB Staff and Students automatically

iPad

My School iPad won’t connect to WRDSB Staff and Students
  1. Connect to the WRDSB Wireless wifi network
  2. Open the Hub app on the iPad
    • If prompted, select the following
      • Allow notifications
      • Allow While Using App for location
      • Select I Understand on the Privacy screen
      • Select I Agree on the App Experience screen
  3. In the Hub app, Select This Device, then Sync Device
  4. Open Settings, and try connecting to the WRDSB Staff and Students wifi again

Security

My Device gives me security warnings about the IntelliGO App! What does this mean?
  • Your device is warning you that Administrator access is required to install the IntelliGO App and install the certificate.
  • It is also notifying you that you will trust the root certificate called ‘WRDSB-IntelliGO’.
Why does the IntelliGO App require administrator privileges?
  • In order to install and configure the certificates and configure auto-login to the network, the App needs administrator privileges.

WiFi

I have multiple devices? Can I only use one?

You can register multiple devices! They will use a copy of the same certificate.

My Device gives me security warnings about the IntelliGO App! What does this mean?
  • Your device is warning you that Administrator access is required to install the IntelliGO App and install the certificate.
  • It is also notifying you that you will trust the root certificate called ‘WRDSB-IntelliGO’.
My school Chromebook won’t connect to WRDSB Secure
  1. Please see the post from July 7, 2022 about access to WRDSB Secure on Chromebooks
My School Chromebook won’t connect to WRDSB Staff and Students
  1. Connect to WRDSB Wireless
  2. Sign out and remove your user account
  3. Reboot Chromebook
  4. Add user, and sign in again

Wait 30-60 seconds, Wi-Fi will connect to WRDSB Staff and Students automatically

My School iPad won’t connect to WRDSB Staff and Students
  1. Connect to the WRDSB Wireless wifi network
  2. Open the Hub app on the iPad
    • If prompted, select the following
      • Allow notifications
      • Allow While Using App for location
      • Select I Understand on the Privacy screen
      • Select I Agree on the App Experience screen
  3. In the Hub app, Select This Device, then Sync Device
  4. Open Settings, and try connecting to the WRDSB Staff and Students wifi again
What about WRDSB shared devices such as iPads and Chromebooks?
  • These will be configured by IT Services staff. You should not have to register them unless they are only used by one person.
  • It is recommended that secondary school ‘One to One’ users download their personal certificate to their Chromebook.
What happens with the certificate when my PAL password changes?
  • Nothing! Your certificate never needs to be changed once installed.
  • It can be removed and re-installed but doesn’t require any changes once installed.
  • The certificate is not tied to your password. Your PAL password is only used when registering your device or for WRDSB Signup.
What is a WRDSB Shared device?
  • An iPad, Chromebook or Netbook purchased by the WRDSB that is used by many students and not assigned to an individual.
  • These devices will be configured and managed by IT Services staff to use WRDSB Secure automatically.
What is a WRDSB-assigned device?
  • A school or department assigns a staff member a device for exclusive use. It is not shared with other staff or students.
  • It is recommended that the staff member registers for a certificate for the device using their PAL.
What is BYOD?
  • Bring Your Own Device.
What is WRDSB Secure?
  • This is the SSID for registered users and devices with a certificate.
  • Login is automatic once the certificate is installed on your device.
  • You cannot log in manually to this network, it is certificate based only.
  • This is the SSID recommended for everyday use.
What is WRDSB Signup?
  • This is the SSID used for registering devices. It can also be used for manual login, guest access and any older unsupported devices such as pre-Android BlackBerrys.
Why 3 SSIDs?
  • WRDSB Signup is used for registration of devices, guest access & unsupported devices.
  • WRDSB Secure is fully encrypted and used for all staff, students and shared devices that have registered their devices and installed certificates.
  • WRDSB Wireless is our legacy network that will be mainly used for provisioning devices and very basic Internet activity. It will remain open, but limited in resources.
Why do I have to register?
  • In order to download and install a certificate for your device. This also allows your traffic to be fully end-to-end encrypted and better secured!
  • Registering and installing a certificate makes login automatic, just like the WRDSB Wireless open network!
  • But, you don’t have to, you can connect to WRDSB Signup and log in manually every day if you prefer.
Why does the IntelliGO App require administrator privileges?
  • In order to install and configure the certificates and configure auto-login to the network, the App needs administrator privileges.

WRDSB-Secure

My school Chromebook won’t connect to WRDSB Secure
  1. Please see the post from July 7, 2022 about access to WRDSB Secure on Chromebooks
What is WRDSB Secure?
  • This is the SSID for registered users and devices with a certificate.
  • Login is automatic once the certificate is installed on your device.
  • You cannot log in manually to this network, it is certificate based only.
  • This is the SSID recommended for everyday use.
What is WRDSB Signup?
  • This is the SSID used for registering devices. It can also be used for manual login, guest access and any older unsupported devices such as pre-Android BlackBerrys.

WRDSB-Staff-and-Students

My School Chromebook won’t connect to WRDSB Staff and Students
  1. Connect to WRDSB Wireless
  2. Sign out and remove your user account
  3. Reboot Chromebook
  4. Add user, and sign in again

Wait 30-60 seconds, Wi-Fi will connect to WRDSB Staff and Students automatically

My School iPad won’t connect to WRDSB Staff and Students
  1. Connect to the WRDSB Wireless wifi network
  2. Open the Hub app on the iPad
    • If prompted, select the following
      • Allow notifications
      • Allow While Using App for location
      • Select I Understand on the Privacy screen
      • Select I Agree on the App Experience screen
  3. In the Hub app, Select This Device, then Sync Device
  4. Open Settings, and try connecting to the WRDSB Staff and Students wifi again