Sound
Bluetooth headphones won’t work
You should see the following icon when your iPad is paired with your bluetooth headphones.
Bluetooth icon
Wired headphones won’t work
Do not attempt to remove items stuck inside the iPad’s headphone jack. Instead, contact your teacher or the school.
- Try a different pair of wired headphones
- Look inside the headphone jack to see if anything is stuck inside
- Connect bluetooth headphones
- Additional support required
Printing
- How to print from an iPad | Apple Support
- How to print from an iPad | Apple Support’s YouTube Video
Power
Won’t charge
You should see the following icon when your iPad is charging.
Charging Icon
- If your device won’t charge | Apple Support Site
- If your device charges slowly or won’t charge | Apple Support Site
- If an alert says that your accessory isn’t supported or certified | Apple Support Site
- Additional support required
Won’t turn off or frozen
- If your device will not turn on or is frozen | Apple Support Site
- Additional support required
Internet
- Refer to Wi-Fi Issues or Cellular Data Issues
Disabled or Locked
If your iPad is locked because there is a password, you will see the lock icon.
Lock Icon
- If your iPad is locked or disabled, you will require additional assistance.
